Why consider?
To be able to equip yourself better within an office environment administratively, be productive and familiarize yourself within the office. Quickly master the skills required in an office environment to effectively and efficiently carry out tasks appointed to you. Be customer orientated and friendly.

Major topics covered in this course:

• Overview (why are you needed, what do employees want, nature & type of business)
• Daily routine (your  workstation, office supplies, work planning, your employers office)  
• Telephone usage (telephone manners, courtesy, etiquette, taking & transferring calls, taking & passing on messages, screening calls, protecting your employers)
• Mail services (letters & stamps, addressing mail, packaging, registered mail, couriers)
• Travel arrangements (reservations, international currencies, time zones, international diplomacy, trip check list)
• Meetings (anatomy of meetings, scheduling of meetings, agendas, minutes)
  w Keep records (a critical duty, filing systems)
• Office ergonomics (your desk & chair, position of computer, monitor, keyboard & mouse, arranging your workstation)
• Business letters (appearance, beginning the letter, contents, closing the letter, last look, editing & proofreading).

Minimum class size: 10 participants 

Prerequisites: None required.